Our returns and refunds policy
If you return a Product to us:
• because you have cancelled the Contract between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.
• for any other reason (for instance, because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund, if appropriate, via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
Late delivery of Products will not entitle you to a refund unless you have served a notice of cancellation prior to delivery in accordance with this paragraph. If we fail to deliver a Product within 14 days of the delivery date, you may terminate your order in relation to that Product by serving a notice on us at firstname.lastname@example.org. Except as follows, we will refund the price of a Product which we have failed to deliver in full, including any applicable delivery charges, usually within 30 days of your notification. If it is too late to recall the Product from the mail, you must return the Product to us within 14 days of the date of delivery and your refund will be processed in accordance with the second bullet point of the preceding paragraph. This paragraph does not affect customers’ rights under the seven-day cooling off period (see above).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.